Ameritel Internet Services

V.92 Information

  "In 1998, 56K modems finally hit critical mass, after the V.90 modem standard was declared by the ITU (the international standards organization) in February. Soon thereafter, modem makers began shipping V.90 compliant products. V90 roll-outs have now been completed by most major ISPs (and AOL), and widespread use of V.90 modems is now the status quo.

The petty X2 versus K56flex battle of 1997 is now completely irrelevant and has subsided, but the V.90 saga is just beginning. "
(Text borrowed from

  Ameritel Offers V.90 Connections

Starting in August, 1998, Ameritel Internet Services upgraded all the  existing dial-up modems to accept V.90 connections. Those customers using V.90 modems noticed enhanced connect rates, download speeds, and connection reliability.

This page is in place to offer a resource for those who aren't sure wether to upgrade to V.90, or purchase a V.90 modem, and what resources are available for troubleshooting connection problems.

  Great sources of information on V.90.....

  "I have a V.90 modem, and still connect between
     28.8Kbps and 33.6Kbps"

There are several factors that dictate how well you connect to the Internet.

Phone line quality
     Yes, it may sound like an excuse for things we have no explanation for, but 90% of connection problems can be attributed to phone line quality. There have been several customers calling or e-mailing that complain of poor connectivity to us, and have found that by having them bring his/her computer in to our shop and dial-up using our phone lines, they connect over 48Kbps each time.

      Why is that? When dialing from home, there are several "nodes" that your phone line has to cross to get to the number that you are dialing. If there is any "noise" at any one of these nodes, your connect quality decreases. We've found that in certain areas of the county there are problems with users dialing in and connecting at higher speeds due to noise at certain nodes or phone company switching stations.

     There are several manufacturers that offer V.90 modems. These modems come with microprocessors that make your modem communicate with one of our modems. The type of "code" that your modems microprocessor uses will dictate how good / bad your connection is to us. The very first modems that were released with the original V.90 code generally don't connect very well. Most modems that are released with V.90 code have capabilities of being upgraded by a process known as a "Firmware upgrade." This process basically takes a piece of hardware that is controlled by software (programmed into it), and replaces the software. Upgrade Central is a great resource for finding out how to upgrade your specific model of modem.

The "Modem Line Test"
     There are programs that some modem manufacturers offer that test the phone line for "high speed" capabilities. They give a number that you can dial that will monitor the phone line and tell wether your phone line is 56K capable. This procedure is useful in some ways, but useless in others. When you are dialing into this company, you are most likely connecting to them using different nodes and switching stations that you would use when connecting to us. You may have a fantastic connection to them, however this test won't show results when dialing in directly to one of our modems.

Software configuration
     All versions of Windows and Macintosh have software that your computer uses to communicate over a network, in this case the Internet.  The particular software that your computer uses will also dictate the quality of your connection. It seems Microsoft and other popular software manufacturers are coming up with better software all the time. They do this to fix minor problems in older software, and try new features. If you're using old "Trumpet Winsock" software, or have older versions of Internet Explorer, or Netscape, I would suggest finding out if there are any upgrades that are available. The Internet browser that you are using won't dictate how well you connect, but the dialing software that it uses to connect does. In most all cases, upgrading your Internet software doesn't cost anything but the time to download it from the Internet and install it.

  In summary

     Our ultimate goal is to provide the best connection we can. All of our dial-up modems are connected digitally to the Internet, and all are V.90 capable. There may be circumstances beyond our control that will keep some users from connecting at high rates. We do our best to accommodate these customers by troubleshooting and monitoring their connections, and offering technical support and suggestions. If you have any specific problems or questions, or can offer more information on this subject, please e-mail