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Customer Account Terms and Conditions
1. Agreement -
Redbud Services, LLC dba Ameritel Internet Service, hereafter referred to as AMERITEL.NET,
is an online service provider for access to the Internet. This
agreement sets forth the Account Terms and Conditions, which apply,
to all subscribers for use of AMERITEL.NET. The subscriber is deemed
to have agreed to comply with all terms by use of the service.
AMERITEL.NET reserves the right to terminate or discontinue service
at any time.
2. Billing Period -
Services provided by AMERITEL.NET
will be billed via monthly invoice, credit card or debit card
payment in advance for the forthcoming month and will include
all applicable local, State and Federal taxes. If the customer
utilizes a service, through AMERITEL.NET, with any additional hourly
charges or single-use special charges, these charges will be billed
at the time of the next months billing. Invoiced accounts will also
be billed in the same manner. Payments not received within 30 days
of invoicing will be subject to a 1.5% financing charge. Invoiced
accounts that are not paid 20 days after due date will have their
account charged to the credit card provided. Annual accounts
are automatically renewed on each anniversary date.
3. Returned Checks - A returned check charge of $25.00
will be incurred for all returned checks.
4. Minimum Payment - A minimum payment of one (1) month
will be assessed on all new accounts. Accounts activated after
the first of the month will be billed on a sliding scale plus one
month. A $20.00 setup fee applies to all dial-up accounts. The
subscriber is responsible for choice of service and is bound to
remit payment.
5. Billing Disputes - All billing disputes, with
AMERITEL.NET, must be received at our business office in writing,
and the obligation to pay for service will continue until such
notice is received. Termination of your service does not constitute
relief from amounts incurred prior to termination. Agreements or
contracts must be cancelled in writing, and the subscriber will be
obligated to pay any and all monthly fees until termination of the
contract is finalized.
6. Cancellation Policy - If you participate in the free
month promotion, cancellations must be received before the end of
the 30 days trial period. Cancellations received after end of free
trial period will require thirty (30) days written notice.
All accounts require thirty (30) days written notice. On receipt of
cancellation, your account will be billed one additional billing
cycle from that date. There is a $50.00 cancellation fee for annual
accounts. If the subscriber had prepaid annually, then
the remainder beyond the month's notice will be refunded. Refunds
are calculated by subtracting the standard monthly rate as indicated
on your contact from the amount paid plus the $50.00 cancellation
fee for annual accounts. There are NO REFUNDS for month
to month accounts. We do not prorate.
SUBMIT CANCELLATIONS IN WRITING VIA EMAIL (using your Ameritel account), or USPS LETTER,. WE DO NOT
ACCEPT CANCELLATIONS OVER THE TELEPHONE.
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Our mailing
address is:
AMERITEL
1115 Primrose Ct #102
Annapolis, MD 21403-5158
ATTN: BILLING DEPT |
Our email
address is:
BILLING@AMERITEL.NET
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It is the user’s responsibility to request and
receive a cancellation confirmation number when canceling their
service. Cancellations are valid only if the user has a valid
confirmation number for each account.
7. Dial Up Numbers - On
installation of the service the subscriber is responsible for
inputting the appropriate number corresponding to their area of dial
up service. AMERITEL.NET is not responsible for charges
incurred by the subscriber for the inputting of the wrong dialup
number.
8. Line Condition - AMERITEL.NET uses state of the art,
modern digital equipment for its internet/network services.
AMERITEL.NET is not responsible for the deterioration of line speeds
based on the location of the subscriber. 56K provides speeds
significantly higher than 33,600 BPS for over 80% of local phone
lines. Typical speeds range between 42 and 53.3 KBPS (the current
limit set by the FCC)
9. Legality of Content - The subscriber agrees to use
AMERITEL.NET for lawful purposes only. The subscriber will not post
or transmit any material, through AMERITEL.NET, which violates or
infringes upon the rights of other users. This includes, but is not
limited to: threatening, abusive, defamatory, vulgar or obscene
language, any action which threatens public or private rights or
which is considered objectionable, any action which encourages a
criminal offense, any action which gives rise to civil liability or
violates any law. Attempts to gain unauthorized access to outside
computer systems are expressly prohibited. Users agree to abide by
any and all rules of the network they access through AMERITEL.NET.
The subscriber agrees to defend and hold harmless AMERITEL.NET, its
directors, officers, employees, agents or affiliates for all damages
and claims that might arise from the subscribers use or misuse of
the service, which damages or otherwise harms either the subscriber,
AMERITEL.NET or a third party.
10. Time Limits - Due to constraints set by specific
access providers, AMERITEL.NET customers may leave their PPP dial-up
accounts connected for a maximum of 4 hours per session. However,
customers are able to immediately re-login after the 4 hour maximum
period expires. Your Personal account is intended for
unlimited personal use: meaning, (and our definition is final) that
you may have your connection up as long as you are personally in
front of your PC in 4 hour intervals for as many total monthly hours
as you will use.
11. Multiple Logins - Only one person, the subscriber,
may use the account. Multiple or simultaneous logins are not allowed
by our software.
12. Responsibilities -
AMERITEL.NET makes no
warranties, expressed or implied, regarding services provided.
AMERITEL.NET is not responsible for any damages suffered from the
use of our services, including but not limited to, loss of data,
service interruptions and/or delays, third party litigation, third
party software, spyware, or viruses.
13. Content Screening - AMERITEL.NET cannot and does
not control the content of information available over the Internet.
For this reason, the subscriber certifies that he/she is at least 18
years of age or, if the subscriber is a parent or guardian, he/she
assumes all responsibility for supervising the on-line activities of
the underage user. Any information garnered through AMERITEL.NET is
done so at your own risk.
14 Unauthorized Connections - The subscriber shall not
allow unauthorized connections to AMERITEL.NET, unauthorized
reselling of AMERITEL.NET, or the solicitation of AMERITEL.NET users
to become subscribers to other online service providers in
competition with AMERITEL.NET, nor shall the subscriber make any
unauthorized copies or duplications of any AMERITEL.NET material,
advertising, forms, brochures, pamphlets and the like which is the
property of AMERITEL.NET.
15. Relationship - The relationship between the
subscriber and AMERITEL.NET is that of subscriber and service
provider only. In the event of a violation of any terms and/or
conditions set forth in this agreement, AMERITEL.NET reserves the
right to immediately terminate the services provided to the
subscriber, with the subscriber being fully responsible for any and
all attorney's fees incurred by AMERITEL.NET with regard to this
agreement at all trial and appellate court levels.
16. Court Venue - In the event of a dispute,
AMERITEL.NET and the subscriber agree that the venue for such
litigation shall be Anne Arundel County, Maryland and that the terms
and conditions of this agreement shall be interpreted under the laws
of the State of Maryland.
17. SPAM Policy - The transmission of any type of
material, whether graphical or textual in content, to other
subscribers or non-subscribers without their express consent is
prohibited under the terms of this agreement. Any violations of our
SPAM policy will result in immediate termination. Any complaints
received from our subscribers or non-subscribers of unsolicited
materials will result in a charge of $250.00 per complaint charged
to the offending subscribers account automatically. Please read our
complete
ACCEPTABLE USE POLICY (AUP).
18. Unauthorized use of AMERITEL.NET Equipment - Any
subscriber attempting to attack AMERITEL.NET or any other ISP
equipment in any way will be billed at $250.00 per hour, with a
minimum billable time period of 1 hour, to track the offending
subscriber and repair any damage they may have caused.
Subscribers will not use AMERITEL.NET to run any program or tool
that may be used to guess passwords or make unauthorized attempts to
access other systems or networks in order to engage in unlawful
activities or to otherwise attempt actions that will violate the
Computer Fraud and Abuse Act of 1986, Title 18, Part I, Chapter 47,
Section 1030. AMERITEL.NET will assist authorities in
prosecuting any illegal activities.
19. Personal Accounts - Personal dial-up accounts and
web pages are for non-commercial use only. AMERITEL.NET
provides commercial services at additional subscription fees.
Any personal web pages used for commercial use will be billed at the
commercial rate.
20. Modification of Terms -
AMERITEL.NET reserves the right to change or modify the terms,
conditions, rates or services at any time, without any prior
notification.
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